Billing & subscriptions
Cancellation & refunds: OwlSpend Pro comes with a 14-day money-back guarantee. To request a refund, email support@owlspend.shop from your account address within 14 days of payment. See the Refund Policy for the full process.
Payment failed / Pro not activated: Payments are processed by Razorpay. If your payment went through but Pro wasn't activated, email us with your payment reference ID and we'll sort it manually — usually within a few hours.
Subscription not reflected in app: Pull down to refresh on the home screen or sign out and back in. If it still doesn't appear after a minute, contact support with your order reference.
Auto-capture (SMS & email parsing)
SMS or email transactions aren't appearing: Make sure you've granted SMS read permission (Android) or email access in the app settings. Messages must come from a recognised bank or payment provider — OwlSpend parses standard transaction alert formats. Personal messages are never captured.
A transaction was parsed incorrectly: Tap the item in the Review queue and edit the merchant, amount, or category before saving. If the same template keeps misparsing, forward the raw message to us (redact your account number) and we'll add the template.
How parsing works: Bank SMS and email text is sent securely to OwlSpend's own servers for parsing into structured expense entries. It is never shared with advertisers or third parties. Raw message text is stored in your private Review queue only until you act on it.
Receipt scanning
Scan not working: Make sure camera permission is granted in your device settings. If the app returns an error, check your internet connection — scanning requires a live upload to our receipt-parsing service.
Amount or merchant extracted incorrectly: The review form lets you correct any field before saving. For consistently poor results on a particular receipt type, email us a sample (photo + what was expected) so we can improve extraction.
Monthly scan limit: Free accounts have a monthly quota for receipt scanning. Upgrading to Pro removes this cap.
Account & data
Reset password: On the login screen, tap "Forgot password". A reset link will be sent to your account email address.
Change email address: Email support@owlspend.shop from your current account address with the new address you want to switch to.
Export your data: Reports can be exported as CSV from the Reports screen. For a full data export (all transactions, receipts, budgets), contact us and we'll prepare one within 5 business days.
Delete your account: Go to Settings → Account → Delete account. This permanently removes all transactions, receipts, budgets, and profile data. Deletion cannot be undone.
Something else
Email support@owlspend.shop — describe what you expected to happen and what actually happened, and include your device and app version if relevant. The more detail the better; we don't use canned responses.